| Definition - Conflict "a process which begins when one party perceives that the other is frustrated, or is about to frustrate, some concern of his (or her). Thomas, 1976 in B&H p634 Exercise Clients – who is affected? Actors – who are the leading players (individuals, groups and institutions) Transformations (what is the content and process? What is the ground that is being fought over?) World-view – what is the wider perspective Organisation – what are the organisational and coordinative implications Environment – what are the characteristics of the environment in which this is played? What are the conflicts & interests? How are they manifested (feelings & behaviour)? How would the conflicts normally be resolved? How do you think the participants perceive the resolutions in terms of degree of satisfaction ? |
